Return Policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order, here's our return policy:

Returns

• You have 30 days from the date of delivery to request a return.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received.

How to Return

• Please contact our customer service team at trygofresh.co@gmail.com to initiate your return.
• We will provide you with a return authorization and instructions on how to send the item back.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 days and credited back to your original payment method.

Shipping Costs

• Shipping costs are non-refundable unless the return is due to our error or a defective product.
• You are responsible for paying the return shipping costs unless otherwise specified.

Exchanges

• For exchanges, please follow the return process and place a new order for the item you'd like instead.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos, and we will resolve the issue promptly.